Originally Posted by
nigelloring
I think the process works like this:
1. Make a reservation online and hold it (not paying for it).
2. Call UA CS, give them the PNR of the itin you've just created, as well as the ticket number (beginning 016) of the flight credit you want to apply to the new itin.
3. UA CS then confirm the res for you, and pass the whole thing onto the rate desk for ticketing.
4. Rate desk ticketing happens sometime in the next month of so (quicker if your itin is soon)
Not sure this is correct, but this is what I remember of the process I went thru some time ago.
Step 1 is not necessary, but helps speeds the process.
Step 3.5 is missing -- you need to mail in the voucher (to Dearborn)
Step 4 -- IME it went faster but YMMV