Join Date: May 2004
Location: California
Programs: Diners Club, Hertz, Hyatt, Hilton, Marriott, Fairmont, Mandarin Oriental, Le Meridien, National
Posts: 149
I called and spoke to a very pleasant retention rep on WED. Was offered the $300 DC Carte Blanche annual fee waived for another year. They thanked me for 10 years of membership and acknowledged my high spend during certain parts of the year.
The balance of positives still outweigh the negatives for DC -- at least for another year. A big reason for that is the knowledge and efficient customer service reps, who still answer the call within 1 or 2 rings and don't force you through a hellish VRU/telephony system.