Originally Posted by
Cargojon
The result of a class action lawsuit would be:
An attorney makes a $5 million fee
All US DM members get a $5 coupon and a free drink.
Class action lawsuits are the biggest waste of time in the history of the world.
Originally Posted by
McFlyPHL
Any type of lawsuit on these grounds would result in one thing - summary judgement in favor of the defendant.
They're not obligated to make you a happy or productive customer, or to do anything beyond what's explicitly stated in the CoC - which is very carefully worded in the company's favor.
As far as suing as a stakeholder you'll get about nowhere with that as long as the financial performance is decent. (as in somewhere near the ballpark of their industry.)
As an attorney, a $5 million fee sounds pretty good.
However, the second poster is probably right in that the CoC is strongly worded in US' favor. However, if one could show, for instance, that the company was unjustifiably blaming "weather" for factors within its control, then you might have something. Nonetheless, it seems to me that the best and most effective approach to poor service is to stop giving them your business.