Also, as a point of clarification, I don't think the point of any class action lawsuit is to make money. It is to send a message that basically the little guy will not be pushed around by corporate America.
I think it is interesting how this board is so evenly split - divisive really. You either hate management and they can do nothing right or you love management and the customer is to blame because they haven't switched. I don't think it is either. I think it is some combination of both.