Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,623
That sounds like a revision of the appeals process. I'm talking about making the rules themselves (TOS) more explicit, so that posters and moderators are less likely to disagree on whether or not a rule was broken. The goal is to head off the dispute before it even occurs, not to deal with it way after the fact with the appeals process.