Originally Posted by Mr_Pacman

Thanks for the reply.

The hotel is the Holiday Inn. I couldn't find the right "hotel forum" to post the thread....only a luxury hotel forum. The manager at the hotel was not in yesterday, and is coming in today to talk to my wife about it. The staff said they will try their best to find it, but that my wife would have to wait for the manager to arrive so her could talk to her about anything specific.