Originally Posted by
NickB
If I were you, I would also cc the letter to the Dutch enforcement body (address details can be found on the
EU Commission website) and to the European Commission as it is utterly unacceptable for EU airlines not to instruct their handling agents to comply with the relevant legislation.
Another thing - as far as I remember the EU regulations also stipulate that the compensation has to be offered in cash (though if also an offer in vouchers is made the pax is free to accept that as alternative). I guess it is debatable if a voucher that can be exchanged for cash qualifies as cash. BTW 200 US$ is only about 135 euro at the moment...
And also welcome to FT,
CityExpress!