Originally Posted by
tinkybelle
I have used points to REQUEST a suite at the GH Bali three times.
each time I was told that
The request is in and if available I will get my suite
each time I did but was charged extra for the ocean suite whichi didnt order.
Oh well it was lovely.
others may have other experience.
Its totally F'd up.... Hyatt GP get your TIC straight. Example that i am currently going through. In order to get a suit upgrade i must pay $100 more than the Hyatt.com prevailing rate for 2 nights, then pay $50 less than prevailing for 2 additional nights for a total of 4 nights! The only way you know your upgradable rate is to call Goldpassport. This grey area needs to be laid out ahead of time. Hyatt are you listening?