Originally Posted by
ITravelWayTooMuch
Sorry to hear you had such a problem, but it happens all the time and is just a part of air travel that one just has to accept. You may not be happy about it but thats how it is. The agent did not purposely "lie" about the seating situation. The airline cannot do or say anything that would "out" an FAM. Thats why I am sure in this case, the agent came up with a story about a plane change as the reason for the seating situation. Be lucky your husband didnt get downgraded.
In such a case, you can ask all you want for compensation, but youll get nothing and are due nothing. If your not happy about FAMs, you can complain to the government, but thats about it. There is nothing United can do as its out of their control
Agreed. First of all, you don't know definately that he was a FAM. And if he was... it doesn't matter. It is the law that they be on the flight they are assigned. There is nothing you can do about it. I'm sure a lot of their assignments are last minute, as is any FA or pilot.
In regards to you feeling any safer ... unfortunately this is the world we live in. They are there for your safety as well as the safety as others on the ground. We all know what can truly happen, so why not give these people the credit they deserve. Thank god there aren't many cases in which a FAM had to get involved. It would only make air travel a whole lot worse.