Originally Posted by
Stranger
Still, these are fairly new planes. Duct tape in the cabin, given that the interiors are going to be redone presumably soon, is not such a big deal.
you could say the same about non-functioning IFE and non-reclining seats too. But at the end of the day, customers still pay money for these things are their expectations are not met. The fact that their fleet is being XM'd is hardly an excuse IMO.