me: "my luggage didn't arrive with me at my destination"

delta: [colonel klink] "we know nothing!" [/colonel klink]

me: "can you give you give me the number for the Delta desk where I made my connection? (CVG)"

delta: "Sir, that's an unpublished number."

me: "you can't give me the number? (incredulous)"

delta: "Sir, unpublished means it's not published."

[snip, due to the fact that we went 'round and 'round]

[called 411 and asked for CVG number]

me: "The woman at the baggage office would not give me this number."

delta@CVG "That's because you have to get it from a human."

me: [long pause]
me: I see.