This is getting way off-topic. To bring it back, having nothing to do with my incident, if I was "comped" a room and points/stay didn't hit my account due to a comp from a serious service burp, I'd contact the appropriate "sticky" entity after my stay and politely explain the situation, and how or why I should still receive stay credit.
If it was points only from a F&B credit, I wouldn't personally bother.