Old Sep 11, 07, 8:23 am
Join Date: Jan 2004
Location: DCA
Posts: 3,393
That was definitely handed poorly, but sometimes I think NW people's run ins with KLM staff mainly reflect cultural differences. The Dutch are a very straightforward and no-nonsense people. Their, for lack of a term, "abruptness" can often be intrepreted by americans as "rudeness", whereas I think they are just giving the service (Quick and efficent, if "cold")that the dutch appreciate.
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