Well I hope some of the FTers who have been lucky enough to fly w/ him DO contact GMA.
Also there are always good, bad & indifferent employees in any company. I've run across the lot in other companies as well as UA. But to say there are 40,000 bad employees at UA is quite simply absurd.
Cheers.
PS - I've gotten handwritten thank you cards from a few pilots (including on a A319, so not just the 757); some have had the email & some haven't. I still appreciate the gesture of the cards & when they walk through the cabins.