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Thread: UAL's Captain Denny Flanagan (In-Flight Experiences, Sightings, Schedule, etc.)
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Old Aug 28, 2007, 8:44 am
  #20  
ShaneCulver
 
Join Date: May 2006
Location: YVR
Programs: AC, BW, National
Posts: 268
It takes so little
Why don't more pilots or any service orientated staff follow the lead of these people. Its takes so little and it means to so much to the passengers. With airlines battling for market share the best asset isn't the fare or the miles/points, it is the service. (Frustrated flyer speaking .....)

.....SC
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