Originally Posted by
Frayed_Yak
I think much of the criticism towards Ms. Higgins is unwarranted as well.
However, this kind of expense (catering for 300), is not what normal GA/FA's work with in irrops...
I'll clarify my posts. The criticism is to UA, the company that flies the planes, not necessarily Ms. Higgins. They've had since their first flights from PSC to get customer service right...that's long enough IMHO.