Originally Posted by
UnitedSkies
Excellent!!! ^^^
Looks like Ms. Higgins and Ms. Calabrese were leading by example, which is exactly what this airline needs! This is also a great example of how unfortunate turns of events do not necessarily have to end up badly for the customer/guest, because it sounds like the actions of Ms. Higgins and Ms. Calabrese probably carved a very positive impression in the minds of the passengers affected, and directly turned a bad situation into a very good one for United.
Totally agree, what a great story to hear!^
I think the criticism here is unwarranted, personally. I have heard many things about her, and all were positive in the highest degree!^ Come on folks, she has a difficult job. Stuff can't change overnight at UA, and I don't think she realized what a challenge she would have when she joined UAL. Give it some time, but I have confidence in Ms. Higgins, I really do!