Let me summarize my experience after 3 nights stay. This is a family hotel in a mass market resort area. Service is friendly and good-natured in a bumbling, incompetent sort of way. The "fine dining" facility appears to be an Italian restaurant in the back of the hotel, but on weekend nights it is more of a nightclub than restaurant, complete with mounted Anaheim police watching over it. If you ask to speak to the GM, I doubt you would ever reach him or her. But if you come to this hotel with expectations appropriate to its level, price, and location, you will likely get what you expect.