Originally Posted by
brahms77
and snacks (which I was told I could for free, but later turned out that it wasn't - they said it was no problem this time)
Did they just have it on the bill and you had to ask for it to be taken off, or did they actually say you would be charged in the future? If it is the former, it's quite common for them not to take it off the bill until you ask, IME.