Originally Posted by
supermasterphil
Should we just use it for complaints? I understand that we also might use it to tell her about outstanding service, meaning to name positive things
Do you know the saying
net gschimpft isch gnug globt?
Seriously though, I was under the impression that the form was for the resolution of problems. I prefer to give positive feedback directly to the person who deserves it (the FAs, the Gate Agent, whoever).
Michelle, would you like to offer your view on this? Thanks!