FlyerTalk Forums - View Single Post - Who/where to address a customer service issue

Jun 1, 2007, 5:45 pm

#4

Jano

Join Date: Dec 2001

Location: DL tin elite flying between TYS -VIE / ILZ / BTS

Programs: DL, ZSR, MHD ;)

Posts: 938

Send it here
http://www.nwa.com/plan/comm12.html

Currently Kristen Shovlin, Director - Customer Care and Refunds, is Northwest's single point of contact for customer complaints. She serves as the ombudsman for Northwest Airlines and has a dedicated staff of representatives to assist with resolving customer complaints. She can be reached at:

Northwest Airlines
Customer Care
PO Box 1908
Minot, ND 58702
Phone: 701-420-6282
Fax: 651-367-8459