yogimh49, it appears that the Qualiflyer staff you spoke to must have been ill-informed. I have had several tickets for friends - for whom I was the sponsor - directly sent by Qualiflyer to foreign addresses. Qualiflyer always gave me the choice between sending the tickets abroad (without extra charge) or having them ready for pick up in the respective city office.
This seems to be another example of Qualiflyer call centres in various countries providing unqualified or wrong information, and the Aussie call centre doesn't have the best reputation (see the thread by kurz). Try to get through to the Swiss or South African call centres, they usually know what they are talking about.