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Old May 27, 07, 8:55 pm
Join Date: Jun 2004
Location: Netherlands
Programs: FB Platinum, M&M, BA Executive Club, Sofitel Plat, Priority Club, Starwood Preferred Guest
Posts: 1,448
I know that at Air France and KLM there is a strict instruction to upgrade according to a specified sequence.
So non-card holders would NOT be upgraded but instead a Platinum or Gold card holder is upgraded, and the freed up seat in Y then goes to the non-card holder on standby.
But sometimes policies are not followed, e.g. if it jeapardizes the punctuality of the flight or if all card holders have already boarded.
jetfan is offline