<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Commuter:
The manager has promised to try to get a seat-- the last I heard was a flight on Garuda?!
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I understand that availability is a bit short travelling from SIN to BNE direct, but have you considered travelling through Melbourne or Sydney?
It'll add some time to the trip, granted, but you'll get there.
Alternatively, you could be waitlisted on the direct flight, and as OW Emerald, you'll be ahead of the majority (CL and WP rank higher).
I'd personally stop dealing with the offending travel agent, and deal with some one competent.