FlyerTalk Forums - View Single Post - Westin Rio Mar MASTER THREAD (left *wood)
Old May 7, 2007, 7:38 pm
  #2  
sbtinme
 
Join Date: Oct 2001
Location: From: PWM
Programs: United GS, Fairmont Platinum,SPG LTPlat, Hilton Diamond, MarriottGold..like the rest of the world
Posts: 4,401
Dukenilnil --

Starwood Lurker posted here a few months back that room bedding reservations were guaranteed within the Starwood network. That was news to me, but others agreed.

If you're quite certain you booked a KING room and didn't receive one while on property, then I'd say you have a case with Starwood Customer Care.

Reference one of the stickys at the top of the Starwood thread page for contact info. Keep us posted.
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