Old Apr 27, 07, 8:31 pm
Join Date: Aug 2006
Location: Southwest US
Programs: Hilton Diamond, Marriott Silver, AA Exec Plat, Lifetime Plt, 3.0MM Admiral's Club
Posts: 363
Originally Posted by ordflyer60614 View Post
I do agree with your comments on basic services above especially since the flight attendants have been turned into street merchants peddlings junk food back in Y.

However, I did get one of these calls last year. Lady calls me up and asked why my travel with AA was down about 50% and asked if there was something she could do for me. Of course, I asked her I'd like to keep my EXP status so she gave me a challenge of 20,000 EQPs over 90 days. I was pleased. Same thing happened to one of my colleagues around the same timeframe. Early December.
Thank you for your reply. It seems as if some of the employees have taken it upon themselves to try and make things better. Perhaps they realize that the road to their pension is paved through the paying customers.

It's been years since I've had a personal thank you. It's been more like aisle sex the past 6 months.
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