Originally Posted by
pauleeepaul
I'm not (overly) campaigning for any more stroking from AA.
But does some Hollywood dingdong flying them sporadically make a better customer than the idiot like me who (occasionally) contorts my personal schedule to fly >100k miles on AA at mostly J/F fares? It has been eons since I got even a "howyadoin'" email from AA- not counting the usual spam crap about statements and promotions. Seems odd that so much focus is put on such a small segment of the market.
I know at LAX (especially recently) premium services have either in the FL or more recently on the a/c awaiting departure, gone through F and spoken with every EXP, thanked them for their business, yadayada. Last time the lady (second time I have met her) asked each of us if we knew about the 1 item LHR thing