Originally Posted by
johan rebel
[COLOR="Blue"]I am sorry to hear that you believe the KLM product to be in a "state of accelerating decline" and I would fully understand that if you are of that opinion you may wish to consider other carriers to be your carrier of choice.
This is just beyond belief! Customer care at KLM has just reached a now low and with it have come new heights in hubris. This is obviously written by some arrogant idiot with absolutely no clue about corporate communication and customer care. The nerve of those people...