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Old Apr 11, 07, 11:09 pm
Join Date: Aug 2001
Location: SEA - DL DM/2MM, *A Gold, SPG Lifetime Plat, some other car and hotel stuff
Posts: 5,647
I am writing this from the W New York (Lexington). What a dump!

I reserved a day or two ago: king bed nonsmoking. Arrived tonight and was offered "queen smoking."

The best she could do for nonsmoking was a room with two twin beds. And the room is small and sorely in need of a facelift.

I called a manager to ask why my room request was ignored on both counts. He explained that they are full. I asked, "don't you get a list of Golds and Plats who are arriving to make sure that satisfactory rooms are held ahead of time?" He said they do. I asked a few more questions and learned that only one floor, of about 16 or so, is smoking. I also learned that of 600+ rooms, only 60 are twin beds. I think I got shafted pretty good. Plus, in speaking with him, I got a heaping serving of "W arrogance."

I made a res for tomorrow night at Le Parker Méridien. I hope that works out better! Suggestions for next week's stay? Midtown location is preferred.
andymo99 is offline