I've used passportsandvisas.com last summer to obtain a passport for my son. We used the expedited 4 to 8 day passport service and they worked perfectly. I have even called customer service and was promptly assisted after a short hold. According to the BBB they are/were a reputable company and at that time had no open or unresolved complaints. Now the report looks much different. I was about to use them again, but I will try another agency.