Originally Posted by
bigjim
Thanks for the quick response William.
I'm assuming that the normal turnaway procedures are accomodating the guest at another comparable hotel in the area and transporting the guest to the other hotel. Do I have anything wrong here or am I missing something?
That would depend upon what the brand cites as being normal turnaway procedures, provided that local innskeeper laws are not compromised, so it is very difficult to know in any given location or hotel. The hotel should be able to tell you what their normal turnaway procedures are. Corporate Customer Service may also be helpful in determining what they are for a given property; however, it would not be an SPG-related issue unless they did not also fulfill the SPG Walk Policy for Gold and Platinum members.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]