Originally Posted by
bigjim
I have unsuccessfully searched for the SPG walk policy on Flyertalk. Will someone post a link to where William previously posted this information or even better, William will you post it again (please)?
In addition to the property following the normal turnaway procedures, the property is responsible for ensuring that a Gold or Platinum member will be awarded Starpoints based on the daily room rate confirmed for the number of nights the guest was displaced. Elite members will also receive Starpoints equivalent to one free night at the property where the member was displaced.
If it was a multiple night stay and the guest who was turned away decides not to return to the property for the rest of his/her stay, the property does not credit points on any of the nights the guest chooses not to stay when the property can accommodate the guest.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]