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Old Mar 14, 2007, 12:25 am
  #116  
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Originally Posted by bigjim
I don't think that we should have an expectation that the janitor at a Department store tell me where to locate the Hugo Boss suits.
I understand your point, but a management that is truly dedicated to top-notch customer service will properly educate all staff that works in public areas as to the layout of the store, etc.

And whether or not the cleaning staff member intimately knows the store's merchandise, the staff member should be empowered to "take charge" and to personally take him over to a sales associates who can help him with his Hugo Boss needs
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