Just so you know, I was just able to purchase a ticket and get the LFG. I usually check orbitz to see what prices are running like, and I found a fare from Chicago to Florida for $290 on orbitz with all fares and fees. Same fare on CO was $410 with all fares and fees. I bought the CO flight, and I called the LFG in and was on hold for 20 minutes on one call. Hung up and called back in. In all, 3 calls I had to make, but in the end, they refunded me $120 and sent me $100 voucher for a future flight, so it does work.

Oh, by the way, after I finished my call and got my LFG, I checked CO and the same fare I purchased was now at $290 with taxes and fees. Don't know if I got in before an update had happened, or if the fare somehow changed after I called in and pointed out that orbitz was cheaper. Either way, I am happy....