Originally Posted by
fly co to see the yanks
although:
1) as mentioned previously, dirty glasses in the room are most certainly housekeeping's issue. you shouldn't have been passes around, however. the first person you rang should have taken care of the situation.
2) upgrades are available to platinums at check-in (and not before).
http://www.starwoodhotels.com/prefer..._platinum.html
3) there are existing threads on this property. perhaps this trip report could have been attached to one of those threads (for housekeeping purposes).
I asked for an upgrade at check-in - had emailed ahead of time to ensure that all of my bookings had my status noted as appropriate.
Again, I think that no matter what "group" you may be in - take care of the customer. Don't just say "call somebody else" and hang up. At least have the courtesy of transferring to the right department.
The reason this was started as a separate post is because I looked for the W SF thread (most recent) and it was about "Poor Service at the W SF" This was not inline with that type of thread post.