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Old Jul 18, 03, 2:42 pm
Join Date: Mar 2002
Location: Westfield, IN NW bona fide platinum
Posts: 297
My experience with the on the phone customer service folks is that, although they are very nice and usually helpful, I get the impression that they aren't particularly well schooled with the operation of the website and there is certainly inconsistency with what I see at the website and what may or may not be available when talking to an agent regarding fares or availability.
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