Stayed here for one night a few weeks ago, though I was a bit hesitant following the reviews.
Checkin was fine and upon request was given a choice between a suite on the 12th floor or an executive room on the club floor (higher floor than the suite). I elected the suite.
Only negative thing was that room service quoted me longer than 30 minutes for both dinner and breakfast, even though its supposed to be gauranteed or its free.