I appreciate your comments about the PE/GE phone lines. As an expatriat, I am not privy to those lines in general, but while in the U.S. I have found them to be hit or miss, to say the least. Helpful sometimes and yes, extremely unhelpful other times. May I add, mostly unhelpful. Rude, to some extend. But maybe it is because they know I am not residing in the U.S. So, at least for me, the final word is still out.