<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Vegas Agent:
The VP of Customer Service, Dirk McMahon, recently resigned from NW...abruptly. His succesor was appointed but the name escapes me.
Mr.McMahon was generally well-liked and respected by employees. </font>
That would explain why I couldnt find his monthly column in the inflight magazine this month. Sorry to hear that a well liked, and pretty effective customer service vp left. I wonder why he resigned abruptly?
I hope his replacement is customer friendly and carries on the customer building programs and service enhancements in place since the DTW snow fiasco of a few years back. NW has come a long way since then.