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Thread: Which would you like in the CRC, free wireless or a fee with tech support?
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Old Feb 9, 2007, 3:56 pm
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MikeyZBT
 
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,232
Originally Posted by DeltaCustomerInsights
OK--Let me ask everyone about this. Which of the following options would you prefer in the Crown Room Club?

Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.

Frank Wrenn
Delta Customer Insights
Free internet.
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