THIS IS MADDENING!

I was on the phone w/ Mileage Plus for 20 min this morning trying to sort this out.

She (was an idiot...but I digress) said she couldn't see the PNR...so she gets "reservations" on the phone. So when the Indian guy ("Gary") gets on the line, the first thing out of his mouth is "do you want to cancel your flight from LAX to Maui."

NO NO NO NO NO.

Some supervisor is supposed to call me. That was 6 hours ago. They'll never call.

Idiots.