Originally Posted by
aSiAnRiCk
They never greet me by name whenever I called.
I've called about 10 times in January and each and every time they greeted me by name. ^ Great service. And, to recipocate, I'd always greet them by their name too, so long as they gave it and I could make it out.
I've generally been finding that the quality of service has dipped just a little as well. Maybe it's because I've been getting a lot more male agents lately...