Originally Posted by
rtarbuck
As a PE who lives in Northern MN ( about 40 miles from Chisholm ) I'm always treated to a name ID and usually chat about our local MN weather. At any rate, I love the normally wonderful service these folks provide. Certainly there are different personalities, but I find them most helpful for the most part.
The usual rule about being as friendly and kind doesn't hurt --- we were up your way this fall and actually drove past the call center at one point You can usually tell you're talking to the Chisholm center by their Minn-ee- soda accents and I'll talk about some of the sight seeing stuff up there -- e.g., the giant iron man, the big hockey stick -- with them for a few seconds --
It's amazing how much better the service is when you do things like that --
I think it's called treating the person on the other end of the line like a person.
Bob H