Originally Posted by
HomerJ
...so they fall back to saying no when they do not know what they are suppossed to do. I've spoke to many staff over my years and the overwhelming consensus is they dont want to get in trouble for giving away something they should not have. To me this is a training issue pure and simple.
Could very well be at the root of the problem where there is one. Turnover at the front desk of hotels, regardless of affiliation, is probably the highest of any hotel-related position and that makes it hard for extensive training to catch up to new hires.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]