Originally Posted by
kevinsac
I'm sorry, William. I was just ranting.
You know from my other posts that I seldom ask for an upgrade (for reasons stated above) and I am usually a big cheerleader for SPG; I know that Starwood has amongst the best staff in the entire travel industry.
I'm willing to give the benefit of the doubt (and the powers of a Front Desk Manager) to this event, which, at the time, seemed like a frustrating run-around.
Sorry.
Hey, no reason to apologize to me.
I just wanted to insert that there was a possibility that the circumstances weren't as damning as they might appear to be.
Contrary to the opinions held by some who participate here, we appreciate everyone being willing to give their point of view. It only helps us to get better in the long run.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]