Old Jan 30, 07, 1:03 pm
  #11  
jmd4211
 
Join Date: Apr 2005
Posts: 72
Originally Posted by vandalby View Post
James, could you give us some more insights into the complexities? Personally, it's difficult for me to understand why I hear so often that no suites are available for my stay when the web or a call to reservations tells me otherwise.

Can be a discrepancy between our Front Office system and Central inventory, can be that the suite you see online is exempt from the SPG upgrade procedure, can be that the suite that you see is for some reason un-useable, can be that we have a suite available for the duration of your stay, but not necessarily the same one for the duration of your stay, can be that you foresee an allocation issue, and keep a suite back in case it is needed.

Just a selection of possibilities - if it were the case that it was just the case of pressing an extra button, as an earlier poster suggested, then I may find myself out of a job!
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