Old Jan 30, 07, 12:06 pm
  #8  
Helena Handbaskets
 
Join Date: Sep 2004
Location: (not Montana. Nor is my name really Helena, nor am I female)
Programs: Delta, USAirways, Starwood, Priority Club, Marriott, Amex
Posts: 2,557
Originally Posted by bigguyinpasadena View Post
...If management looks upon elites as pains versus gains that disdain seeps down the ranks.
I believe it was the famous hotel manager, Eliza Doolittle, who said, "Disdain their gains, they mainly are just pains."
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