Old Jan 30, 07, 9:00 am
Join Date: Aug 2006
Location: 33,000 feet
Programs: aa exp and ck, spg plat, hz pc, dl life gld, marriott life plat, others
Posts: 553
Simple laziness. The system pops up a room when you check in. If you force them to look for the best available room, it is more work.

I agree that the behavior is so widespread that it cannot be explained simply by lack of training or the bad luck of hitting the worst employees in a hotel.
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