A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,108
My guess is sometimes for one reason or another that they (front desk person) just doesn't like you
Maybe you wore the wrong color shirt, wrong logo, you came in full of your self, you were rude, anything.. they just don't like you or your attitude and just decide within themselves that they are not going to provide you anything more than they want to provide you.
It could be that simple