Old Jan 30, 07, 7:07 am
Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,115
I think it is a top down sort of thing.If management looks upon elites as pains versus gains that disdain seeps down the ranks.
If management makes the staff know that we are to be valued rather than loathed then it becomes a competition for the staff as to who has treated elites the best.
bigguyinpasadena is offline